Shipping policy

SHIPPING & DELIVERY — ARC & IVORY

At ARC & IVORY, every order is handled with the same care and attention we bring to our collections. We are committed to delivering your purchase in perfect condition, anywhere in the world.

────────────────────────────────────────

ORDER PROCESSING

Please allow 3 to 7 business days for your order to be processed, quality-checked, and prepared for dispatch. Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation with your tracking details so you can follow your parcel every step of the way.

────────────────────────────────────────

DELIVERY TIMEFRAMES

— Standard Worldwide Delivery: 2 to 5 business days from dispatch

Please note that delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement. Total delivery time includes both processing and shipping duration.

────────────────────────────────────────

COMPLIMENTARY WORLDWIDE SHIPPING

ARC & IVORY offers complimentary shipping on all orders, to every destination worldwide. No minimum spend required.

────────────────────────────────────────

POSSIBLE DELAYS

While we do everything within our power to ensure timely delivery, certain circumstances beyond our control — including but not limited to extreme weather events, national holidays, customs processing, and carrier delays — may occasionally affect delivery timeframes.

ARC & IVORY does not assume liability for delays caused by third-party carriers or circumstances outside of our reasonable control. We appreciate your understanding and patience in such situations.

────────────────────────────────────────

CUSTOMS & DUTIES

International orders may be subject to customs duties and import taxes upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in the order total. We recommend checking your local customs regulations prior to placing your order.

────────────────────────────────────────

RETURN SHIPPING

Should a return be required and approved under our Returns Policy, all return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service for all returns, as ARC & IVORY cannot be held responsible for parcels lost in transit.

────────────────────────────────────────

CONTACT OUR CLIENT SERVICES TEAM

For any shipping enquiries, our team is available to assist.

info@arcivory.com
We aim to respond to all enquiries within 24 hours, Monday to Friday.

────────────────────────────────────────

ARC & IVORY — Delivered With Care, Everywhere.